What is self-exclusion and how do I apply it at 89bbd?

Self-exclusion is a voluntary tool that permanently blocks access to your 89bbd account for a set period — 6 months, 1 year, or indefinitely. To apply it, simply email support@89bbd.org from your registered address with the subject 'Self-Exclusion Request'. Our team will action it within 24 hours. Once active, the exclusion cannot be reversed before the chosen period ends.

Responsible Gaming at 89bbd — Play Safe in Bangladesh

Our Commitment to Safe Play

At 89bbd, we believe that gambling should always be a form of entertainment — never a source of financial stress, emotional distress, or personal hardship. We take our responsibilities as an online gaming platform seriously and have built a comprehensive set of tools and resources to help players in Bangladesh stay in control of their gaming activity at all times.

Responsible gaming is a shared responsibility between the platform and the player. 89bbd provides the tools; you make the informed choices. Together, we ensure that your time on the platform remains positive, enjoyable, and within your personal limits. Whether you enjoy cricket betting, live casino sessions, or spinning the reels on our slots, these protections are always available to you.

🔞 For Players Aged 21 and Above Only

89bbd strictly enforces an age restriction of 21 years and above for all registered players. We conduct age verification checks on accounts and reserve the right to suspend or close any account where we have reasonable cause to believe the account holder is under 21 years of age. If you are a parent or guardian, please use parental control software to prevent minors from accessing gambling websites.

Player Protection Tools

89bbd offers a range of practical tools designed to help you manage your gaming habits. These are available to all active players through our customer support team — simply reach out and we will apply the appropriate restrictions to your account within 24 hours.

⏸️

Time-Out

Take a short break of 24 hours, 7 days, or 30 days. Your account is paused while your data remains safe.

💰

Deposit Limits

Set daily, weekly, or monthly deposit caps in BDT to keep your spending predictable and within budget.

🚫

Self-Exclusion

Permanently exclude your account for 6 months, 1 year, or indefinitely if you feel gambling is no longer safe for you.

⏰

Session Reminders

Receive automatic pop-up alerts at set intervals (e.g., every 60 minutes) reminding you how long you have been playing.

📊

Reality Check

View a summary of your total deposits, withdrawals, and session time at any point to stay fully aware of your activity.

🤝

Support Access

Reach our responsible gaming support team 24/7 via email for confidential guidance, with no judgment and no pressure.

Recognising the Warning Signs

Problem gambling can develop gradually and may not always be easy to detect. Being honest with yourself is the first and most important step. If any of the following statements feel familiar, we strongly encourage you to use our self-management tools or speak to our support team immediately.

You are spending more money on gambling than you originally planned or can realistically afford.
You are chasing losses — placing additional bets to try to win back money you have already lost.
Gambling is interfering with your work, study, family relationships, or daily responsibilities in Dhaka or elsewhere.
You feel anxious, irritable, or restless when you are not gambling, or when you try to reduce your play.
You are borrowing money, using savings, or neglecting bills in order to fund gambling sessions.

Remember: Gambling should never feel like an obligation.

If it feels that way, please stop immediately and contact our support team at [email protected]. Your account can be placed on a cooling-off period within minutes. There is no shame in asking for help — we are here for you.

How to Activate Protection Tools

Activating any of our responsible gaming features is straightforward. Follow these steps to apply limits or restrictions to your 89bbd account today.

1

Log In to Your Account

Visit the 89bbd Login page and sign in using your registered username and password.

2

Contact Our Support Team

Email [email protected] from your registered email address. Clearly state which tool you want to activate and, for limits, specify the amount in BDT and the time period.

3

Receive Confirmation

Our team will confirm activation via email within 24 hours. Limits and time-outs take effect immediately upon confirmation. Self-exclusion is also effective immediately.

4

Review and Adjust When Ready

After your chosen period ends, our team will check in with you before reactivating. You can also request an extension at any time. Increasing a deposit limit requires a 7-day review period.

Full List of Available Protections

Every player at 89bbd has access to the following responsible gaming protections, free of charge and without conditions. These tools exist to support you — not to restrict your enjoyment, but to keep your experience sustainable over time.

Daily, weekly, and monthly deposit limits in BDT — set at any amount you choose
Time-out periods of 24 hours, 7 days, or 30 days — immediate activation, no questions asked
Self-exclusion for 6 months, 1 year, or permanently — irrevocable for the chosen duration
Session time reminders at 30, 60, or 90-minute intervals delivered as on-screen alerts
Reality check reports showing your net deposit position and total time played per session
Confidential support via email for players who need to talk through concerns about their gambling habits

Common Questions About Responsible Gaming

Self-exclusion is a voluntary tool that permanently blocks access to your 89bbd account for a set period — 6 months, 1 year, or indefinitely. To apply it, simply email [email protected] from your registered address with the subject 'Self-Exclusion Request'. Our team will action it within 24 hours. Once active, the exclusion cannot be reversed before the chosen period ends.

Yes. You can set daily, weekly, or monthly deposit limits denominated in BDT. Contact our support team via email, state the limit amount and the period, and the restriction will be applied promptly. Limits take effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period before the increase becomes active, giving you time to reconsider.

A time-out temporarily suspends your account for a short defined period: 24 hours, 7 days, or 30 days. During the time-out your account is inaccessible and no deposits or bets can be placed. Your balance and account history remain intact. At the end of the period your account automatically reactivates unless you request an extension or a full self-exclusion.

Yes. 89bbd uses SSL encryption to protect all data transmissions between your device and our servers. Player funds are held separately from operational funds. We apply fair-play certified RNG (Random Number Generator) systems for all casino games to ensure unbiased outcomes. Your personal and payment details — including bKash, Nagad and Rocket transactions — are never shared with third parties.

Get Support Now

If you are worried about your own gambling or the gambling of someone you care about, please do not hesitate to reach out. Our dedicated responsible gaming support team is available around the clock to provide confidential, non-judgmental guidance in English. There is no waiting list — your email will be prioritised.

89bbd Responsible Gaming Support

Our support team is available 24/7, 365 days a year — including during Eid, Pohela Boishakh, and all public holidays. Response times are typically under 4 hours for responsible gaming requests.

To request a deposit limit, time-out, self-exclusion, or simply to talk, email us at:

[email protected]

Responsible Gaming at 89bbd