Privacy Policy – 89bbd

📋Introduction

89bbd ("we", "us", or "our") operates an online casino and sports betting platform accessible to players in Bangladesh. We are committed to protecting the privacy of every individual who uses our website at https://89bbd.org. This Privacy Policy sets out, in plain language, how we gather information, why we need it, what we do with it, and how we keep it safe.

By accessing or using 89bbd, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with this policy, please discontinue using our platform. We recommend revisiting this page periodically, as we may update these terms from time to time to reflect changes in our services or applicable regulations.

📥Information We Collect

We collect two broad categories of information: information you provide directly to us, and information gathered automatically when you use our platform.

Information You Provide Directly

• Full name and date of birth (required for account registration and age verification — players must be 21 years or older).
• Email address and mobile phone number for account communications and two-factor authentication.
• Mailing address and location details, particularly your city of residence within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Government-issued identification documents submitted for Know Your Customer (KYC) verification, such as National ID, passport, or driving licence.
• Financial information including your preferred deposit and withdrawal methods (e.g. bKash, Nagad, Rocket, Upay, Visa, Mastercard) and transaction records.

Information Collected Automatically

• Device information including your IP address, browser type, operating system, and screen resolution.
• Usage data such as pages visited, time spent on each section, game sessions played, and betting activity logs.
• Cookie identifiers and similar tracking technologies that help us remember your preferences and session state.
• Referral source data — how you arrived at 89bbd (for example, via a promotional link, organic search, or direct URL entry).

🔧How We Use Your Information

We use the information collected for specific, lawful, and transparent purposes. We do not use your data beyond what is reasonably necessary to operate and improve our service.

• To create and manage your 89bbd account, verify your identity, and process KYC as required.
• To process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels, and to maintain accurate financial records.
• To deliver customer support, respond to queries, and resolve disputes in a fair and timely manner.
• To send account-related notifications, transaction alerts, security updates, and — where you have opted in — promotional communications about new games, bonuses, and cricket or sports betting events.
• To detect, prevent, and investigate fraudulent activity, money laundering, underage gambling, and any other activity that violates our Terms and Conditions.
• To analyse platform performance, improve game recommendations, personalise the user experience, and conduct responsible gaming checks.

🤝Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following limited circumstances:

• Service providers and technology partners who assist us in operating 89bbd, including payment processors (bKash, Nagad, Rocket), game studios (such as Pragmatic Play, Evolution Gaming, Spribe), fraud detection services, and cloud hosting partners — all of whom are contractually bound to use your data only for the purpose of delivering services to us.
• Regulatory or law enforcement authorities when we are legally obligated to disclose information, for example in response to a valid court order, government investigation, or anti-money-laundering regulation.
• Business successors in the event of a merger, acquisition, or sale of substantially all of our assets — in which case you will be notified via a prominent notice on our site prior to any transfer.
• Other parties where you have explicitly given your consent for a specific disclosure.

We require all third-party partners to maintain appropriate security standards and to treat your personal information with the same level of care that we do.

🍪Cookies and Tracking Technologies

89bbd uses cookies and similar technologies (such as local storage tokens and session identifiers) to ensure the platform works correctly, remember your preferences, and measure how our site is performing. Cookies are small text files placed on your device by your browser.

• Essential cookies — required for the site to function, including login session management and security tokens. These cannot be disabled without breaking core features.
• Analytics cookies — help us understand how players navigate 89bbd so we can improve the user experience and surface the most relevant games and promotions.
• Preference cookies — store your language, currency display, and other site settings so they persist across sessions.

Most browsers allow you to control or delete cookies through their settings. Be aware that disabling essential cookies may impair your ability to log in or use key features of 89bbd.

🔒Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, ensuring that sensitive information — including payment details and login credentials — travels over an encrypted channel at all times.

Despite these safeguards, no internet transmission or electronic storage system is completely immune to risk. We strongly encourage you to use a strong, unique password for your 89bbd account, enable two-factor authentication where available, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.

🗄️Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as outlined in this Privacy Policy, and to comply with applicable legal, regulatory, tax, and accounting obligations. For active accounts, your data is maintained throughout the duration of your relationship with 89bbd.

Upon account closure or deletion, we may retain certain records — such as transaction logs and KYC documentation — for a defined period as required by anti-money-laundering laws and financial record-keeping requirements. Once the retention period has elapsed, your data is securely deleted or anonymised so it can no longer be associated with you personally.

⚖️Your Rights as a User

We respect your rights in relation to the personal data we hold about you. You may exercise any of the following rights by contacting our support team:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right to rectification — if any information we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure — under certain conditions, you may request deletion of your personal data (subject to legal retention requirements).
• Right to restrict processing — you may ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to withdraw consent — where processing is based on your consent (such as marketing emails), you may withdraw that consent at any time by updating your notification preferences or contacting support.

We aim to respond to all valid data requests within 30 calendar days. Where a request is complex or involves multiple data sets, we will communicate any extension to you promptly.

💳Third-Party Payment Providers

When you make a deposit or request a withdrawal through 89bbd, your financial transaction is processed by third-party payment service providers including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers operate under their own privacy policies and security frameworks, which we encourage you to review independently.

89bbd does not store full card numbers or mobile banking PINs on its servers. Payment credentials are handled exclusively by the respective payment processor in accordance with their security standards.

🔞Age Restriction

89bbd is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During the account registration process, users are required to confirm their date of birth and submit valid identification for KYC verification. If we become aware that a person under 21 has registered an account or provided personal data, we will immediately suspend that account, delete the associated data, and reverse any transactions where possible. If you believe an underage individual has accessed our platform, please notify us at [email protected] without delay.

📝Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform announcement. Your continued use of 89bbd following any such update constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy regularly. If you have any questions or concerns about how your data is handled, our support team is available 24/7 and can be reached at [email protected].